Location of the database (on-prem or cloud based, if known) The driver you are using, and driver version (this can be found through the Windows ODBC Connection Manager) The database you are connecting to, and the database version (if known) Specifics on the database* you are connecting to. For In-DB connections, include a screenshot of the Manage In-DB Connections window for your connection (include both Read and Write tabs):Ĥ. For standard database connections, include a screenshot of the configuration of the Input Tool: To copy the full error text, Right Click on the error in the Results window and select 'Copy Selected'. The Knowledge Base is also a great place to search the error text as well. Note: You may wish to Google the error text research the issue. Screenshot of error, screenshot of tool/connection configuration, and full text of error - Click CTRL+Print Screen to capture the error and paste into your e-mail/Support Case. In Alteryx, click Help > About and provide a screenshot, or the exact version number.ģ. Alteryx Version – Our Customer Support Engineers need to know the precise version so we can replicate any issues. Detailed Description of the Issue – When did the issue start? Has it worked in the past? Are all users affected or just some? What are the steps to reproduce your issue? Are you able to connect to the database using another program? If this worked in the past, do you have any information on what has changed (Designer upgrade, database upgrade, driver upgrade, etc.)? 2. ***All of the below are not required, but please send what you can provide.ġ. Specifics on the database (including driver, driver version, database version, and the connection.ĭatabase Connections – Requested Information (Detailed Instructions): *** Suggestion: copy/paste the questions below and email the supporting documentation to Detailed description of the issueĤ. Please be advised you may be asked to provide more information as needed.ĭatabase Connections- Requested Information To EXPEDITE the resolution of your case, please include the below information. Platform Product: Database Issues – Working with Alteryx Customer Support Engineers (CSEs)ĭatabase Issues – Working with Alteryx Customer Support Engineers (CSEs)
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